General Terms and Conditions

These Terms and Conditions explain the rules for using Almabet’s website, account services, casino games and sportsbook features. By registering for or using the platform, you agree to follow these terms and any instructions shown with individual services or promotions. We may apply account checks and reasonable controls to help protect users and maintain the proper operation of the platform.

Account responsibilities

You are responsible for keeping your login details secure and for activity carried out through your account. Provide accurate, current information during registration and update it if it changes. Do not share, sell or transfer your account, or allow another person to use it. Contact customer support if you believe someone has accessed your account without permission or if your account details are incorrect.

We may restrict or suspend account access where we identify a breach of these terms, inaccurate account information, suspected unauthorised access or activity that requires review. Any account restriction will be handled in line with the applicable platform rules.

Eligibility requirements

You must be at least 18 years old to register and use the platform. Access is not available to residents of Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the United States or countries on the FATF blacklist. You are responsible for checking that access and use are permitted where you are located. We may refuse or limit access where eligibility requirements are not met.

Account verification is required for withdrawals. We may ask you to submit an identity document, proof of address, proof that you own the payment method used, or a selfie with identification through the designated verification page. Withdrawal requests may be held while account information is checked.

Acceptable platform use

Use the platform only for its intended purposes and do not interfere with its operation, attempt to access another user’s account, submit misleading information or exploit errors or technical issues. You must not use the services for unlawful activity or attempt to manipulate a game, market, payment or account process. We may review activity and take appropriate action when these rules are not followed.

Bonuses and promotions

Each promotion is subject to its displayed eligibility criteria, qualifying actions, wagering requirements, game restrictions and expiry conditions. Check the offer details before opting in or making a qualifying deposit. Bonus funds and free spins may have separate conditions from cash balances. We may withhold or remove a promotional benefit if the stated requirements are not met or if the promotion is used contrary to its terms.

Deposits and withdrawals

Available payment methods and transaction limits are shown in the account cashier. Deposits must come from a payment method you are authorised to use. We may request proof of payment-method ownership before processing a withdrawal. Only one withdrawal request may be pending at a time, and withdrawal requests are limited to one every 24 hours. Processing may depend on verification and the payment method selected.

Questions and disputes

If you have a concern about your account, a transaction or a platform decision, contact customer support and provide the relevant account and transaction details. We will review the information available and may ask for further details to assess the issue. Keep copies of any messages and payment records that relate to your enquiry. No separate dispute authority or appeal process is specified in these terms.

Updates to these terms

We may update these terms when platform services, account procedures or applicable requirements change. The current version will be published on the website. Continued use of Alma Bet after updated terms take effect means you accept the revised terms. If you do not agree, stop using the platform and contact customer support about your account.